Why We Built CustomerPlus

ByTarek

Dear readers,

For over 10 years, I have navigated the landscape of multiple financial institutions across various countries. Despite the diversity of these institutions and their different regulatory environments, I kept seeing the same strikingly similar issues arise over and over again.

The Problems We Witnessed

The industry has long struggled with a lack of a standardized approach to regulatory requirements. This results in:

  • Training & Expertise Gaps: Many organizations lack comprehensive training programs tailored specifically to KYC (Know Your Customer) requirements. There is also a notable shortage of professionals equipped to handle these complexities, combined with the natural human limitation of how much complexity one person can manage.
  • Internal Friction: Without a clear standard, teams often disagree on how to interpret KYC regulations, leading to deep inefficiencies.
  • Damaged Trust: Clients bear the brunt of this, often finding themselves repeatedly answering the same questions, which creates a negative experience and erodes their trust in the institution.
  • The Bottom Line: These regulatory gaps lead to heavy fines and expensive, lengthy remediation projects that drain company resources.

The Birth of CustomerPlus

We realized that the path forward requires a solution that addresses these real issues. For too long, financial institutions have been forced to adapt their processes to fit rigid technology.

CustomerPlus was born from a simple belief: Technology solutions must adapt to the needs of the financial industry—not the other way around.

We’ve built a platform designed to bridge those training gaps, eliminate internal conflicts, and—most importantly—respect the client’s time.

What’s Next?

We are on a mission to bring standardization and efficiency to KYC. I’d love to hear about your biggest compliance headache—just hit “Reply” and let me know.

Best,
Wiam Louhab
Founder, CustomerPlus